Acceptable Use Policy

Acceptable Use Policy

Effective date: 17/04/2026

This policy applies to all users, customers and visitors of SwishHost, a trading name of Swish World Group Inc.

1. Purpose of this policy

This Acceptable Use Policy exists to protect SwishHost, our customers, our partners, our infrastructure and the wider internet community from illegal, abusive, harmful or disruptive activity. By using our services, you agree to comply with this policy alongside any applicable service terms, contractual terms and legal requirements.

2. Prohibited activity

You may not use SwishHost services for any unlawful, harmful, fraudulent or abusive purpose. Prohibited activity includes, but is not limited to:

• Sending spam or unsolicited bulk communications
• Phishing, spoofing, impersonation or social engineering
• Hosting, distributing or facilitating malware, ransomware or other malicious software
• Operating botnets, malicious scripts or abusive automation
• Attempting unauthorised access, hacking, intrusion or exploitation activity
• Hosting or distributing unlawful content
• Copyright infringement or other intellectual property violations
• Harassment, abuse, threats or harmful conduct toward others
• Fraud, deception or other dishonest commercial practices
• Using services in a way that endangers systems, networks or service availability

3. Email and messaging rules

SwishHost services may not be used for spam, unsolicited marketing, purchased mailing lists, abusive outbound messaging or similar practices. Bulk email or large-scale mailing activity is only permitted where expressly authorised in writing by SwishHost and must remain compliant with applicable law, anti-spam rules and industry best practice.

4. Security and misuse

You must not use SwishHost services to probe, scan, attack, disrupt or interfere with any system, service, account, network or data without proper authorisation. This includes denial-of-service activity, credential attacks, exploitation attempts, malicious traffic generation and any form of unauthorised testing.

5. Resource abuse

You may not use shared, managed or platform services in a manner that unreasonably consumes resources, degrades service quality for other users, creates instability, or places excessive operational burden on our infrastructure or support teams. We may limit, suspend or require changes to workloads that create unreasonable impact.

6. Cryptocurrency mining and intensive workloads

Cryptocurrency mining and similar blockchain-related processing are not permitted unless expressly approved by SwishHost in writing. Other unusually intensive or high-risk workloads may also be restricted depending on the service, infrastructure impact, provider limitations or operational risk.

7. Adult and high-risk content

Adult content and other high-risk content categories are restricted. Where such content is permitted at all, it must comply with all applicable laws, our internal risk standards, payment network rules, upstream provider requirements and any service-specific conditions. SwishHost may refuse, suspend or remove services associated with restricted or high-risk content at its discretion.

8. Resale and third-party use

You may not resell, repackage or commercially redistribute SwishHost services without prior written approval. If you are authorised to resell or manage services for third parties, you remain responsible for activity carried out through your account unless otherwise agreed in writing.

9. Monitoring, investigation and enforcement

SwishHost may investigate suspected breaches of this policy and take any action we reasonably consider necessary to protect our services, customers, suppliers or the public. This may include warnings, traffic filtering, content removal, account restrictions, suspension, service termination, preservation of evidence, cooperation with third-party providers, and referral to law enforcement or regulatory authorities where appropriate.

10. Immediate suspension for serious abuse

We may suspend, restrict, disable or terminate services immediately and without prior notice where we reasonably believe there is serious abuse, unlawful conduct, a security incident, a material policy breach, or a risk to our infrastructure, other customers or third parties.

11. Customer responsibility

Customers are responsible for activity originating from their account, services, users, applications and hosted content. You are expected to maintain appropriate security, control access properly, respond promptly to abuse concerns and take corrective action where required.

12. Reporting abuse

To report spam, phishing, malware, unlawful content, security concerns or other misuse involving SwishHost services, please contact abuse@swishhost.cloud.

13. Changes to this policy

We may update this Acceptable Use Policy from time to time to reflect legal, operational, technical or service changes. The latest version will always be published on this page, and the effective date will be updated where appropriate.