Privacy Policy

Privacy Policy

Effective date: 17/04/2026

SwishHost is a trading name of Swish World Group Inc, located at 271 W. Short St, Lexington, KY 40507.

For privacy-related questions, requests or concerns, please contact privacy@swishhost.cloud.

1. Information we collect

We may collect and process personal information depending on how you use SwishHost. This may include:

• Name and contact details
• Email address and phone number
• Billing address and customer profile information
• Account login, verification and security information
• IP address, device, browser and technical connection information
• Order, subscription, invoice and transaction-related records
• Service configuration details such as domains, DNS zones, mailboxes, databases or cloud server settings
• Support tickets, messages and communications with SwishHost
• Account activity, service usage, audit logs and security logs

2. How we collect information

We collect information directly from you when you create an account, place an order, configure services, submit forms, contact support, update billing details or otherwise interact with the SwishHost platform.

We may also collect technical and usage information automatically through cookies, analytics tools, server logs, monitoring systems, security tools and standard operational infrastructure.

3. How we use information

We may use personal information to:

• Provide, operate and improve SwishHost services
• Create, verify and manage customer accounts
• Process orders, subscriptions, payments, renewals and billing
• Provision and manage hosting, domains, email, DNS, databases and cloud services
• Communicate about accounts, services, transactions, support and security matters
• Respond to support requests, enquiries and operational issues
• Monitor reliability, availability, fraud, abuse, security and platform misuse
• Improve website performance, service quality and customer experience
• Meet legal, regulatory, contractual, tax, accounting or compliance obligations

4. Cookies and analytics

SwishHost may use cookies and similar technologies to support core website functionality, remember preferences, improve performance, understand site usage, strengthen security and support operational analysis.

These technologies may include essential, functional, analytics, performance or preference-related tools depending on how our website and platform develop.

5. Payments

Payments may be processed through Stripe or other appropriate payment partners. We do not necessarily store full payment card details ourselves. Payment details submitted during checkout may be processed directly by our payment providers under their own security standards and privacy practices.

6. Third-party providers

We may use third-party providers to help operate SwishHost, including providers for payments, communications, infrastructure, cloud services, analytics, customer support, monitoring, fraud prevention, security and related operational functions.

Where third parties process personal information on our behalf, we aim to use providers that are appropriate for the relevant service and operational need.

7. Data retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected. This may include providing services, maintaining billing and business records, resolving disputes, enforcing agreements, supporting security and abuse investigations, and complying with legal or regulatory requirements.

Retention periods may vary depending on the type of information, the service involved and the reason the data was collected.

8. Data security

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, misuse, disclosure, alteration or loss.

However, no website, platform, transmission method or storage environment can be guaranteed to be completely secure. Users should understand that some level of risk always exists when transmitting information online.

9. Your rights

Subject to applicable law, you may have rights in relation to your personal information. These may include the right to request access, correction, deletion, portability, restriction of processing or objection to certain types of processing.

To make a privacy-related request, please contact privacy@swishhost.cloud.

10. International use and transfers

SwishHost may serve customers in the UK and other regions, subject to service availability. Personal information may be processed in jurisdictions where we or our providers operate, where this is necessary for service delivery, operations, support, security or compliance.

11. Children

SwishHost services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the matter.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, technical, operational or business changes. The latest version will be published on this page with an updated effective date where appropriate.

13. Contact us

Privacy enquiries: privacy@swishhost.cloud
Support enquiries: support@swishhost.cloud
Address: 271 W. Short St, Lexington, KY 40507